Chad Seales

Enhance users experience and efficiency within their roles by designing, developing, implementing and supporting new features and functionality and provide global day-to-day end-user support (including system configuration, complex formulas, system maintenance) within our Salesforce org.

Lead a cross-functional team of 8 in maintaining the accuracy, scalability and functionality of our Salesforce instance.

Resolved escalated customer support tickets by identifying bugs, proposing code fixes, and correcting data via SQL scripts.

Managed processes and completed projects within the Salesforce Service Cloud.

Designed, developed, and implemented product management and support processes for an iOS, Android and Web application utilized by 200+ clients and nearly 1 million users.

Provided training and support for clients and users. Developed training materials and provided demos and trainings for each of our clients and in-house support team members.

Provided award winning Apple technical support. Completed advanced Apple training on customer satisfaction, products, and software technical support

Drove promotion, retention, and engagement of volunteers by leading training and events to further the mission of the Red Cross.

Assisted in design, development, and implementation of Salesforce system to manage and engage state-wide volunteers.

During the first few months of this position, I was stationed with the Red Cross through the AmeriCorps VISTA program. I transition to a full-time employee of The Red Cross after several months few months.

Managed 50+ team members, all operations and rolled up my sleeves to clean toilets as needed.